1. How soon will my order be shipped?
Generally orders are shipped within 24-48 hours. We use UPS as our major shipper. Please allow 4-8 business days for delivery, once the order has been shipped. International orders can take up to 10 days.
2. Do you accept Purchase Orders?
Yes. If you are placing your order through our online store, just fill in the box on the order form.
3. What are your payment terms?
On the 31st day after an invoice is issued, it becomes past due. At this time, it begins accruing interest at a rate of 1% and a one time $25 late fee is assessed.
4. Which major credit cards do you accept?
We accept VISA and MasterCard only.
5. Do you provide training in the Feeding & Teaching scales?
NCAST teaches and prepares instructors in the Parent-Child Interaction (PCI) scales and other NCAST programs. Instructors then return home and provide workshops/learning opportunities in their communities. For a list of instructors in your area, state/neighboring state, please contact the NCAST Programs office.
6. May I purchase and use the Feeding & Teaching Scales/Manuals without training?
No. You must be enrolled in a course being offered by a certified NCAST Instructor to purchase the materials. You must be trained, deemed reliable in your observations and be entered in the NCAST PCI International Registry to use the scales.
7. What materials do I need if I am taking a class in the Feeding and/or Teaching Scales?
If you are enrolled in a class with an instructor who is teaching both the Feeding and Teaching Scales, you will want to order a PCI Set. Even if you are taking the Feeding Scale course first and plan to complete the course with the Teaching Scale at a later date, it is more cost effective for you to order the Set rather than the individual items. Please check with your instructor for specific information about which materials you need to order. Be sure to have the name of your instructor readily available when ordering.
8. Do you teach Promoting First Relationships in my area? Do I need training to purchase and/or implement the program?
Courses in how to begin using Promoting First Relationships Curriculum are offered in Seattle twice a year, typically in the Fall and the Spring. You are not required to take the course to utilize the program. Most practitioners are very busy and find it difficult to make the time to learn a new curriculum by reading and processing on their own. The 2-day course in Seattle gives you an opportunity to become familiar with the materials and begin practicing this "new way of being" with families. On-site training is available for a minimum of 25 participants. Please contact email@example.com for more information.
9. Do you teach Promoting Maternal Mental Health During Pregnancy in my area? Do I need training to purchase and/or implement the program?
There is usually at least one course in Promoting Maternal Mental Health During Pregnancy in Seattle per year. You are not required to take the course to purchase or use the materials with families. We find that many people who work with families are able to understand the broad scope of this program and ease of implementation through our 2-day course. On-site training is available. Please check the Promoting Maternal Mental Health During Pregnancy page for more information about bringing on-site training to your community.